PAYMENT & ORDERING TERMS

At EMBROIDERY BY LEANN, we specialize in creating custom, high-quality embroidered items. Because every order is personalized and made specifically for you, we operate under a strict upfront payment policy before production begins.

By confirming your order and submitting payment, you agree to the following terms and conditions.

Payment Requirements

  • Full Upfront Payment: We require 100% payment in advance for all standard custom orders.
  • Order Confirmation: Production and scheduling only begin once funds have cleared in our account.
  • Bulk Orders: Orders exceeding [e.g., $1,000 / 50 units] may qualify for a 50% deposit, with the remaining 50% balance strictly due prior to dispatch.

Accepted Payment Methods

  • Digital Options: Cash or Bank transfer (NZ account)

Setup & Digitizing Fees

  • Digitizing Charge: New logos or custom designs require a one-off digitizing fee of [$30.00] to convert your artwork into an embroidery stitch file.
  • Design Ownership: Digitizing fees cover the labour to convert your file; physical or digital stitch files remain the property of [Embroidery by Leann].
  • Approval Lock-In: Once you sign off on the digital embroidery proof, no further changes can be made without incurring additional setup fees.

Cancellations & Refunds

  • All Sales Final: Custom-embroidered goods are uniquely yours and cannot be returned, exchanged, or refunded for change of mind.
  • Cancellation Window: Orders cancelled before production starts but after digitizing will be refunded minus a [$50] artwork and admin fee.
  • Faulty Items: If there is a genuine manufacturing defect on our part, please notify us within [e.g., 5 days] of delivery to arrange a replacement.

Turnaround & Shipping

  • Timeline Anchor: Estimated turnaround times start from the date payment clears and artwork is approved, not the initial inquiry date.
  • Delivery Release: Finished items will only be dispatched or released for pickup once all outstanding fees (including shipping/rush fees) are settled.

Bulk & Corporate Orders

  • Deposit Threshold: Orders totaling over $1,000 (or exceeding 50 units) are eligible for a 50% non-refundable deposit to initiate digitizing, garment procurement, and scheduling.
  • Final Balance: The remaining 50% balance must be paid in full and clear into our account before any items are shipped, delivered, or released for pickup.
  • Sizing and Stock: Garment sizes and colours must be finalized at the time of deposit. We cannot change garment styles or sizes once stock has been ordered from our suppliers.

 

Artwork & Proof Approval Policy

We take great pride in our accuracy, but we rely entirely on your final sign-off before threading the machines. Please review your digital proofs carefully.

  • Your Responsibility: We will provide a digital embroidery mock-up (proof) showing the placement, approximate sizing, and colours of your design. It is your sole responsibility to check for errors in spelling, grammar, design layout, and colour choices.
  • You are entitled to 1 free test stitch that remains the property of Embroidery by Leann.
  • The Approval Lock-In: Once you reply with your approval (via email or our ordering portal), the design is locked. [Embroidery by Leann] is not liable for any errors or typos that were present on the approved proof.
  • Colour Matching: Thread colours will be matched as closely as possible to your digital artwork or specified Pantone colours. However, because computer screens display colours differently, minor colour variations between the screen and the physical thread are normal and do not qualify as a defect.
  • Customer-Supplied Garments: If we agree to embroider items supplied directly by you, we handle them with the utmost care. However, we accept no liability for damage to customer-supplied stock during the machine embroidery process. We highly recommend providing 1–2 extra pieces for testing purposes.